• Overview
• Course Structure
• Course Investment

Diploma of Community Services (Case Management)

Improve the effectiveness of your case management services with your clients...

Community workers that have a case management responsibility play an integral role in the scope and quality of support and care provided to and accessed by their clients.  Case managers whom effectively ensure all aspects of their client's circumstances are addressed can considerably improve the quality of life of their client.  The Diploma of Community Services (Case Management) enables you to deliver case management and case work intervention services appropriate to your individual client's circumstances.

During the course, you will learn how to capably and efficiently work with your clients to ensure they access services relevant to their situation and in consideration of all their circumstances.  Key skills you will learn are:

• The stages of the case management process.
• How to manage the case management process and provide high quality case work to clients with a range of complex needs.
• Working with other services in a holistic manner including advocating for and representing your clients.
• Maintaining effective work environments.

After finishing your qualification, you have a sufficient level of skill and knowledge to perform the following roles in a community services environment:

• Case Manager
• Case Coordinator
• Case Worker