• Overview
• Course Structure
• Course Investment

Diploma of Community Services Management

 

 

Develop your management skills in the community services industry...

 

Community Services Managers hold a large amount of responsibility within community agencies.  How an agency is managed contributes extensively towards the continued viability and operation of an agency to achieve its core purposes and goals.  Without capable management, community agencies run the risk of deviating from their strategic direction and insufficiently managing the precious, limited resources it is responsible for.  This can impact extensively on the day-to-day services and programs it offers to its stakeholders and clients.

 

The Diploma of Community Services Management skills you to undertake a range of management functions in a community services environment.  This qualification is most suitable if you are currently working in a supervisory or management role in a community or government agency or residential facility and would like to formalise your management skills and experience.  It is also relevant if you work in a community service supervisory or service coordination role and would like to extend your skills to the next level. 

 

Community Services Managers often manage a range of complex functions, requiring the application of knowledge and skills, to achieve results and deliver services in line with the agency's goals and strategic directions.  The management of a community agency is a vital role in the operation of the agency.  This high level course equips you with the necessary skills and knowledge to provide capable and efficient management of an agency.

 

During the course, you will learn how to:

• Manage the primary functions of the agency including service delivery, finance, administration and resourcing.
• Coordinate work and the environment in which it is undertaken.
• Lead, develop, coach and motivate staff.
• Manage workplace issues, organisational change, risk, occupational health & safety, and diversity.

After finishing your qualification, you have a sufficient level of skill and knowledge to perform the following roles in a community services environment:

• Program Manager
• Service Manager
• Site Manager
• Unit Manager
• Executive Officer
• Employment Services Manager