• Overview
• Course Structure
• Course Investment

Certificate III in Community Services Work

The ideal qualification to work in a community services role... 

Community Services Workers perform an extremely important role as they often work 'at the frontline' in direct contact with clients.  The standard of care and support you provide as a Community Services Worker instantly affects the immediate wellbeing of your client.

The Certificate III in Community Services Work is a broad qualification that provides you with the skills to capably support individuals and groups in a range of community service settings. It is the ideal course if you would like to begin working in a service or support role, or already have experience working in a volunteer or service capacity and would like to formalise your skills and knowledge. 

During the course you'll learn how to work effectively within a community organisation in a service, support or caring role. The key skills you will develop are:

• Communicating effectively with clients and colleagues.
• Participating and working successfully in a community services work environment.
• Working with clients in a range of situations including as first point of contact and client advocate.
• Working with administrative protocols and workplace information in a community services environment.
• An appreciation of diversity, especially in relation to culture and ability.

After finishing your qualification, you have a sufficient level of skill and knowledge to perform the following roles in a community services environment:

• Support Worker
• Neighbourhood Centre Worker
• Client Contact/Intake Officer
• Residential Support Worker or Housing Support Worker
• Assistant Community Worker